Grand Tulum is now Explore Tulum
Hyatt and Google Maps list the hotel as Bahia Principe Explore Tulum. You may still see Grand Bahia Principe Tulum or Bahia Principe Grand Tulum on an older confirmation. These names refer to the same hotel here; keep the Tulum property selected when you book.
Where your airport ride ends
The hotel is in the Bahia Principe complex near Akumal, at highway km 250. The calculated route from Cancun Airport Terminal 3 is about 95.3 km and 1 hour 20 minutes without live traffic. It is not a drop-off in Tulum town.
Choose the right Bahia Principe reception
Several Bahia Principe hotels share the surrounding complex. A confirmation for the Akumal or Coba property is not a confirmation for the Tulum property. Send us the full hotel name if your booking document only says Bahia Principe Riviera Maya.
Family rooms and the airport ride
This is a family resort with a children’s water park and kids’ club. Count every child when choosing a vehicle. For a longer airport ride, keep medicines and anything your children will need in your carry-on, and discuss child-seat requests with us before paying.
Hotel activities and trips outside the complex
Hacienda Doña Isabel is part of the resort experience, with activities charged separately by the hotel. An outing to Tulum town is a different journey from your airport transfer. Tell us where you want to go and on which date if you need another ride.
Set up the return before departure day
Add the return to Cancun Airport when booking round trip. We need the flight and the correct hotel pickup point. The road estimate is not a recommended pickup time; departure planning must also allow for traffic and your airline’s airport procedures.
Hotel information