For international flights, it is recommended that you arrive at the airport at least three hours before your scheduled departure time. For domestic flights, it is recommended that you arrive at least two hours before your scheduled departure time.
Welcome to Cancun International Airport, one of the busiest airports in Mexico and the main gateway to the beautiful beaches of the Caribbean. Whether you are arriving or departing, this guide will provide all the necessary information to make your journey as smooth as possible.
ARRIVALS:
International Flights:
After landing, please follow the signs for immigration. You must present your passport, immigration form, and any required documents. Once clear immigration, you will proceed to the baggage claim area to collect your luggage. After collecting your bags, you will pass through customs and exit the terminal. Look for your transportation provider or taxi service in the designated area.
Domestic Flights:
Upon arrival, please follow the signs for baggage claim. Once you have collected your luggage, proceed to the exit, where your transportation provider or taxi service will await you.
DEPARTURES:
International Flights:
Please arrive at the airport at least three hours before your scheduled departure time. Check-in is located on the second floor of the terminal. After checking in, proceed to the immigration and security areas. Remember to have your passport and boarding pass readily available. Once you were clear security, you can explore the duty-free shops and restaurants before boarding your flight.
Domestic Flights:
Please arrive at the airport at least two hours before your scheduled departure time. Check-in is located on the second floor of the terminal. After checking in, proceed to the security area. Remember to have your boarding pass and government-issued ID readily available. Once you were clear security, you can explore the shops and restaurants before boarding your flight.
IMPORTANT INFORMATION:
- Cancun Airport provides 24/7 medical services, banking facilities, and a currency exchange service.
- Transportation options are available, including taxis, shuttles, and car rentals.
- Smoking is prohibited inside Cancun airport terminals.
- Free Wi-Fi is available throughout the terminal.
- For lost and found inquiries, visit the airport information desk in the arrivals area.
- If you have any special needs or require assistance, please inform your airline so that they can make appropriate arrangements.
We hope this information has been helpful, and we wish you a pleasant journey to or from Cancun International Airport.
Cancun Airport Arrival and Departures – Frequently asked questions
How early should I arrive at the airport before my flight?
Where can I find transportation from the airport?
Many transportation options are available outside the Cancun International Airport (CUN), including taxis, shuttles, and car rentals. You can find them at the designated areas outside the selected terminal. If you have decided to book in advance, the transportation service you have chosen will also pick you up directly at the airport to take you to your hotel or destination.
Is there a currency exchange service at the airport?
Yes, there is a currency exchange service available at the airport. You can find it in the arrivals area of all Cancun Airport terminals.
Is smoking allowed inside the airport terminal?
No, smoking is prohibited inside all the Cancun Airport Terminals.
Is there Wi-Fi available at the airport?
Yes, there is free Wi-Fi available throughout all Cancun Airport Terminals.
What should I do if I lose something at the airport?
If you need help finding something at the airport, visit the airport information desk in the arrivals area.
What should I do if I require special assistance or have special needs?
If you require special assistance or have special needs, please inform your airline so they can make appropriate arrangements for you.
We hope this answers some of your questions about arriving and departing at Cancun International Airport. If you have any other questions, please feel free to contact us or ask the airport staff for assistance.