Your Moon Palace section matters
Sunrise and Nizuc are sections of Moon Palace Cancun. Tell us which section appears on your booking so we can arrange the arrival and return pickup. If your confirmation says Moon Palace The Grand, use that full name when contacting us about your transfer.
A short road trip after the airport
The calculated route from Terminal 3 to the resort’s mapped road access is approximately 11.4 km and 15 minutes without live traffic. Driving inside the resort and reaching your reception can add time. This figure does not include immigration or baggage collection.
Travelling with children
Nizuc has a kids’ Playroom and a pool with accessible entry. For transportation, include the children in your passenger count, even when they share a room with you. Contact us about any child-seat request before booking; availability needs confirmation.
Cancun, not Punta Cana
This service starts at Cancun International Airport in Mexico. If your flight itinerary says Punta Cana or PUJ, this is not the correct transfer. Moon Palace searches can mix destinations, so check the airport on your flight confirmation.
Room benefits and transportation
Check whether your hotel package already includes a confirmed airport pickup. The private service booked here is with Cancun Airport Transportation, with its own confirmation. Compare your vehicle fare and inclusions before paying.
The return from your reception
Choose round trip to reserve the return to Cancun Airport. Send us any change of section or flight before departure. A pickup at Sunrise needs different meeting details from one at Nizuc, even within the same resort.
Hotel information