Match the hotel, not just the destination name
Hotel chains can have properties in several destinations. Use the full name from your accommodation booking and check the result before choosing dates. If the name does not appear, contact us with the address instead of selecting a different hotel.
Cancun Hotel Zone
Choose your hotel on Boulevard Kukulcán, then compare private transportation and premium fares. The pickup instructions are in your confirmation. You can also open the Hotel Zone transfer page to see route information and hotel links.
Playa del Carmen
A transfer to a downtown hotel is different from a trip to a resort along the coast. Choose the property where you are staying. If you are continuing to Cozumel, book the mainland ferry terminal as the road destination and arrange the crossing separately.
Tulum
For a Cancun Airport arrival, select your Tulum hotel. If the airline ticket says TQO, you are arriving at Tulum Airport, not Cancun; contact us before choosing a CUN pickup. Town, beach hotels and the archaeological site should not be used interchangeably as destinations.
After you reserve
Save the confirmation and arrival instructions. At the airport, follow the meeting details for your terminal. If you cannot find the representative, call us with your reservation number and describe the exit or sign nearest you.
Find the transfer to your hotel
Search all hotels in this destination →Questions before you travel
What should I do if there are several hotels with similar names?
Match the full name and address to your accommodation booking. Contact us if you are unsure before choosing another property.
Can I book from Cancun Airport to the Cozumel ferry?
Yes, the road destination is the ferry terminal in Playa del Carmen. The sea crossing requires its own ticket.
Can I reserve both airport journeys?
Yes. Choose Round trip and check both dates, the hotel and your passenger count before paying.
What if I need help choosing the destination?
Contact our reservations team with the hotel name and address. We can review the route with you before you book.
Visitor information
Reviewed September 14, 2026. Check the venue before visiting for current admission and access information.
Caribe Mexicano · CancúnCaribe Mexicano · Tulum