Ocean Maya Royale, not Ocean Riviera Paradise
Ocean Maya Royale is the adults-only property at highway km 299, north of Playa del Carmen. Ocean Riviera Paradise is a different Ocean hotel. Keep Maya Royale on the booking so the vehicle arrives at the right resort.
The airport journey
The hotel’s fact sheet places the resort approximately 45 km from Cancun Airport. That is a general location reference, not a terminal-specific route or a pickup schedule. Your airport formalities and the road conditions affect when you reach reception.
Check any transfer already included with your stay
Ocean’s own website advertises an airport transfer benefit for qualifying direct bookings of three nights or more. Check your hotel confirmation before buying another ride. If you need a separate private transfer, compare the vehicle and fare here for your actual dates.
If you booked Privilege
Privilege is a room and service category within Ocean Maya Royale, not another hotel. Keep the same resort as the transport destination and have your room confirmation ready for reception. The hotel’s room benefits and the transport fare you choose are separate purchases.
A stay for adults
Ocean Maya Royale is an adults-only resort. For a couples’ trip, check suitcase space before selecting the smallest vehicle. If friends arrive on different flights, send us those details before combining everyone into one pickup.
For an evening in Playa del Carmen
The resort is outside central Playa del Carmen. Going to Fifth Avenue is a separate outing, not a stop automatically included in your airport ride. Arrange the return as well if you need transportation for dinner, and use the confirmed resort pickup point on departure day.
Hotel information