Sandos Caracol and Sandos Playacar
Caracol is north of Playa del Carmen in the Xcalacoco area. Sandos Playacar is another resort south of downtown. The names are easy to confuse when booking a transfer, so use Caracol for both arrival and return if that is your accommodation.
Eco Resort and Nature Resort & Water Park
The current hotel website uses Sandos Caracol Nature Resort & Water Park. Older confirmations may say Sandos Caracol Eco Resort. Both names identify this property; they do not mean you should switch the destination to Playacar.
Cenotes inside the resort
Sandos has cenotes and nature activities on the property. They are different from a visit to a cenote outside the hotel. Check the daily hotel program before planning an outing, and arrange separate transport only for the places you actually want to visit.
Water park plans with children
The hotel states that slide access depends on height. Its larger slides require 1.30 m and medium slides 1.10 m. Check the current rules and opening schedule with the hotel before promising a particular activity to children.
The airport pickup is for your group
Include all children in the passenger count, even if the hotel charges a different age category for their stay. Check stroller and suitcase space when comparing vehicles. Child-seat requests should be discussed before booking and need confirmation.
Returning from a large resort
Ask reception how long you need to reach the confirmed airport meeting point from your room. Leave time for check-out and luggage collection. The return is from the agreed pickup point, not automatically from the water park, a cenote or a room block.
Hotel information