Grand Riviera Princess and the other Princess properties
Your ride goes to Grand Riviera Princess, not Grand Sunset Princess or Platinum Yucatan Princess. Shared facilities do not make their reception points interchangeable. Keep the full hotel name on the transfer, especially if your room confirmation includes Platinum.
Your road route from Cancun Airport
The calculated journey from Terminal 3 is about 49.1 km and 45 minutes without live traffic. The hotel is north of central Playa del Carmen. Airport formalities, luggage collection and meeting us take additional time.
Platinum at Grand Riviera is not Platinum Yucatan
Platinum at Grand Riviera Princess is a section within Grand Riviera, with its own check-in arrangements and lounge. Platinum Yucatan Princess is a separate adults-only resort. Send us your full accommodation name if your confirmation says only Platinum.
If you booked Family Club
Princess lists Family Club rooms within this resort, including rooms with bunk beds and swimout options. Count every child for the transfer and check space for strollers as well as suitcases. Tell us about child-seat requests before booking.
Moving around a large resort
The hotel describes an internal shuttle between the lobby and other points on the property. Check with reception how to reach your confirmed airport pickup point and leave time for that internal journey. The airport driver should not have to locate you at an unconfirmed pool or room block.
The return from Grand Riviera Princess
Round trip reserves your ride back to Cancun Airport. Provide your departure flight details during booking. If your stay moves to Grand Sunset or another hotel, notify us so the return confirmation reflects the correct reception.
Hotel information